United Airlines Passenger David Dao Speaks Out About Ordeal

Jimmy Kimmel Has Only Two Words for United Airlines' CEO After Its Viral Video Disgrace

Passengers on Sunday's now infamous United Airlines flight said they were told by the airline that a computer randomly selected the passenger who was forcibly re-accomodated by airport police.

In an interview with GMA, Munoz said he apologized to the passenger - identified Tuesday as Dr. David Dao - and promised that nothing similar would happen on a United Airlines flight again.

A group of senators have signed a letter to Munoz requesting further information about the airline's procedures for forcibly removing a passenger.

Munoz described the situation with Dao as a "system failure".

"That's when they told me they needed the seat for somebody more important who came at the last minute", Fearns said.

Joking that she might have to have some members of her audience escorted out of the building, she proposed a simple solution for United Airlines to avoid this situation in the future: stop overbooking flights.

Munoz, a former railroad executive who took over the helm at United in 2015, had already been under pressure from activist investors to improve the airline's performance, including its customer relations.

He says "you saw us at a bad moment" and the company will review company policies, specifically the use of law enforcement aboard aircraft. United acknowledged that passengers may have been less willing to listen to offers once they were seated on the plane. The man said that he was a doctor and needed to get home to treat his patients.

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"Ideally those conversations happen in the gate area", said United spokeswoman Megan McCarthy.

"No one should be treated that way", said Munoz when asked if he thought Dao was at all at fault.

"They take the bait. and you dig yourself in a deeper hole", Bueermann said, comparing the United situation to that of a SC police officer seen on cellphone video in 2015 flipping a high school student backward in her desk-chair then dragging her across the classroom after she refused to leave.

"Passengers who have paid the fare for their ticket and reserved a seat should not be subject to this arbitrary "bumping" except in the most extreme of circumstances and certainly not to accommodate employees of United Airlines".

Munoz spoke three days after a passenger was dragged off a plane, bloodied and screaming, by authorities at Chicago O'Hare International Airport.

A 69-year-old passenger who did not want to give up his seat wound up being dragged off the plane by security officers. "This is excessive! Let's be loving and united, Vietnamese people!"

An online petition calling for Munoz to resign following the incident had almost 50,000 signatures as of Wednesday morning.

"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received", his attorney, Stephen L. Golan, said in a statement.

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