United CEO says no one will be fired for dragging incident

Dao's lawyer said the senior citizen incurred a significant concussion, suffered a broken nose and lost two front teeth in the incident, and that he would likely sue the airline.

United said this week its chief executive met with the Chinese consulate in Chicago over the possible impact to bookings from a customer being dragged off a plane but it was too early to tell if business in China had been hit by the event.

During the conference call, Munoz said that he planned to have "further conversations with customers and related government officials" during an upcoming trip to China that had already been scheduled prior to the public relations nightmare.

United Airlines CEO Oscar Munoz says a forceful removal of a passenger will never happen on his airline again.

He described the incident as a "system failure across various areas".

Spokeswoman Maggie Schwerin said that the policy changes were being put into place to ensure incidents like what happened to Dao "never happen again", the Hill reports.

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He was asked if the company ever considered firing anyone, including management. Other airline stocks also declined in the same period.

Dao's lawyers have taken steps that foreshadow a lawsuit against the airline and the city of Chicago, which operates O'Hare Airport.

This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger being removed from a United Airlines flight in Chicago.

Last week, United announced that it will no longer call police to remove passengers from overbooked planes.

Even in normal times, airlines closely - even daily - scrutinize numbers such as advance sales and occupancy levels on planes. Many web users vowed to boycott United, charging the company discrimination, claiming that the passenger had been selected to be dragged off the plane because he was Asian.

Munoz said he has received "a lot of support" from United's high-end customers, although "obviously a lot of people have ideas and thoughts about how we can make things better".

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