United Airlines to save evidence in dragged passenger case

United Airlines to save evidence in dragged passenger case

United Airlines failed to remove Dr David Dao's luggage from a flight they dragged him off and then sent it to the wrong address, his lawyer says.

Apparently, Dr. Dao's reasoning wasn't good enough for United to move on to the next person to bump from the plane or offer a travel voucher higher than $1,000 to entice a passenger to voluntarily relinquish the highly-coveted seat.

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.

United Airlines had issued a new policy change that would require its staff to check into flights one hour before departure, local media reported on Saturday.

However, United is a drag on the industry and the company is undergoing crisis management because its stock price is down and briefly lost as much as one billion dollars in market value. He also indicated that Dao will be suing the airline and the city of Chicago, which employs the airport police who dragged Dao down the aisle, his face bloody.

Dao, who didn't attend the news conference, was released from a local hospital late Wednesday and will need reconstructive surgery, Demetrio said.

United Airlines changes employees check-in policy after passenger's forcible removal
The air carrier on late Friday said that, henceforth, crew members would be allocated seats at least an hour before departure. United Airlines spokeswoman Megan McCarthy said the passengers could take the compensation in cash, travel credits or miles.

Almost a week since the incident, United is still dealing with the backlash.

The three officers who removed Dao have been suspended from their jobs at the Chicago Aviation Department. "This ensures situations like Flight 3411 never happen again".

"We took too long to say anything, and our statement - when it first came out - did not show the depth of our concern and regret", Smith said. "We have committed to our customers and our employees that we are going to fix what's broken so this never happens again".

John Slater, who is in charge of O'Hare's Chicago operations, clarified that the incident had not been the result of overbooking, the practice of selling more tickets than seats on a plane, as the airline had initial claimed.

"It was a failure of our system", Slater said.

It was initially believed that Dr Dao was bumped off the flight due to overbooking by the airline.

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