United Airlines to refund fares to all Flight 3411 passengers

Minnesota senators press United Airlines on dragged passenger

Dao was undergoing treatment for his injuries at a Chicago hospital, according to lawyers for his family.

The Cummingses said Dao was not belligerent and got only mildly upset when a second security officer arrived, demanding he leave the plane, they said.

What's more, why can't airlines maintain modest fleets of small planes or, as in the case of this Chicago-to-Louisville flight, contract with regional carriers to ferry employees (often teams of flight attendants) to different locales when emergencies arise? The law firm took a step toward filing a lawsuit when it filed a motion asking that surveillance video from the airline be preserved.

The incident caused a furor around the world as video recorded by fellow passengers showed airport security officers yanking Dao from his seat aboard the flight. And when the flight gets close to its departure time, seats assigned to passengers who haven't shown up can be given away.

A Chicago alderman says representatives from United Airlines and the city Aviation Department have been summoned by his committee to answer questions about a passenger who was dragged off a jet at O'Hare Airport.

Alderman Mike Zalewski says he does not know who will represent the airline before the city council's Aviation Committee. When Dao refused to leave his seat, one of the officers could be seen grabbing the screaming man from his window seat and dragging him down the aisle by his arms.

Canadian and French Leaders Pay Homage to Fallen Soldiers at Vimy Ridge
The centre of the poppy is formed by a newly-unveiled sculpture of pairs of soldiers' feet by New Zealand artist Helen Pollock. Trudeau is scheduled to visit Juno Beach on Monday, where he will mark Canada's contributions during the Second World War.

No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so. These complex software packages, generally outsourced from either Hewlett Packard Enterprise or IBM, combine all major passenger service functions, including pricing, shopping, reservations, ticketing, check-in and seat assignment, said Brett Snyder, founder of the airline industry blog Crankyflier.com.

In an interview with ABC's "Good Morning America" aired Wednesday, Munoz apologized to Dr. David Dao of Elizabethtown, Kentucky, his family and the other passengers who witnessed him being forcibly removed from the plane.

Munoz vowed this "will never happen again on a United flight" and that law enforcement won't be involved in future.

Mr Munoz was criticised for his initial response to the incident, where he said the passenger had "defied" authorities and "compounded" the situation. When no one voluntarily came forward, United selected four passengers at random.

Media captionAn eyewitness describes how the passenger sitting next to her was dragged off an overbooked plane.

Though Munoz said he attempted to contact the Daos, Demetrio said he feels Munoz "misspoke", adding that that didn't happen.

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