All passengers on United Flight 3411 to receive compensation

All passengers on United Flight 3411 to receive compensation

FACING public outrage over forcibly dragging a man off a plane, United Airlines on Wednesday promised that this kind of incidents would never happen again. He called it "an upsetting event" and said that his airline was reaching out to the passenger and looking to "resolve the situation". "That is not who our family at United is", he said.

As a little refresher, it wasn't until Tuesday afternoon that the CEO issued an apology after Dr. David Dao was violently removed from his seat on the Sunday flight.

Amidst social media backlash, calls for boycotts and plummeting stocks, United CEO Oscar Munoz told ABC's "Good Morning America" that he is ashamed of what happened.

In the future, law enforcement will not be involved in removing a "booked, paid, seated passenger", Munoz said.

The passenger was identified as Dr Dao, a 69-year-old physician from Elizabethtown, Kentucky.

"My initial words fell short of truly expressing the shame", he told ABC News. The United CEO had previously referred to Dao as a "disruptive and belligerent passenger" in an internal company communication. Dao was the only passenger who did not agree to leave after being chosen.

"Currently, (Dao and his family) are focused only on Dr. Dao's medical care and treatment", Chicago-based lawyer Stephen Golan said in a statement on Tuesday.

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Munoz said the company is reviewing its policies and said "the use of law enforcement aboard an aircraft has to be looked at very carefully". When staffers were unable to find enough volunteers, they picked four passengers at random.

Dao's attorneys filed a petition with the Cook County Circuit Court Wednesday requesting to preserve all potential evidence from the flight, including surveillance video recordings showing passengers boarding the plane.

Employees then contacted Chicago Aviation Department officers to help remove Dao.

Dao, who identified himself to airport staff as a doctor, refused to get off the plane when he was randomly selected to be bumped to make room for United employees who needed to get to Louisville. As for the passenger, Munoz said that he would like the opportunity to speak with him and apologize.

That isn't to say Munoz hasn't apologized before.

Chicago aldermen will hold an emergency meeting Thursday afternoon at City Hall to demand answers from Aviation Commissioner Ginger Evans.

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